Legal
Outgain Reorder · Last updated: 29 October 2026
1. Introduction
Outgain Reorder (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or request information about our services.
This policy applies to our marketing website at www.outgain.co.uk. It does not cover the processing of customer order data within the Outgain Reorder software platform, which will be subject to separate arrangements.
Outgain Reorder is a trading name operated by Daniel Lewis, a sole trader based in the United Kingdom.
For enquiries and personal information collected through this website, the sole trader operating Outgain Reorder is the data controller.
Contact details
Email: dl@outgain.co.uk
Website: www.outgain.co.uk
2. Information We Collect
We may collect the following information when you contact us or request a demonstration:
Your name
Business or organisation name
Business email address
Business sector
Information you voluntarily provide through enquiry forms or correspondence
Our website hosting provider may also process technical information, including IP addresses, browser information and website access logs, for the purposes of delivering and securing the website.
We do not ask you to submit sensitive personal information or customer purchasing records through our general enquiry forms.
3. How We Use Your Information
We use the information collected through our website to:
Respond to enquiries and requests.
Arrange product demonstrations.
Discuss potential pilot opportunities.
Provide information about Outgain Reorder.
Maintain relevant business correspondence.
Manage and protect our website and communications.
We do not sell your personal information.
Submitting a demo enquiry does not automatically subscribe you to a general marketing mailing list.
Where we offer optional marketing communications, we will provide appropriate information and choices, including the ability to unsubscribe.
4. Our Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we generally rely on legitimate interests when processing business enquiries.
Our legitimate interests include responding to people who contact us, providing requested information and managing prospective business relationships.
We consider these interests against the rights and reasonable expectations of the individuals concerned.
Where applicable, we may also process information to comply with legal obligations.
5. Sharing Your Information
We use third-party service providers to operate our website and manage communications.
These currently include:
Framer — used to host our website and provide website enquiry forms.
Fastmail — used to receive, store and manage business email correspondence.
These providers may process personal information on our behalf or for their own specified purposes in accordance with their applicable terms and privacy arrangements.
We may disclose personal information where legally required or where necessary to establish, exercise or defend legal claims.
We do not sell or rent personal information to third parties.
6. International Data Transfers
Some of our service providers may process or access information outside the United Kingdom.
Where personal information is transferred internationally and UK data protection law requires safeguards, we will ensure an appropriate transfer mechanism applies.
Further information about relevant transfers and safeguards can be requested using the contact details above.
7. How Long We Keep Your Information
For demo enquiries that do not result in a customer relationship, we aim to retain relevant personal information for 12 months after the last meaningful interaction.
Information may be retained longer where reasonably necessary for an ongoing business relationship, compliance with legal obligations or the establishment, exercise or defence of legal claims.
When information is no longer required, we will delete it or otherwise securely dispose of it, subject to applicable backup retention arrangements.
We periodically review stored enquiries to support this retention approach.
8. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse and disclosure.
These measures include restricting access to business correspondence, maintaining appropriate account security and using established website and email service providers.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Cookies and Website Tracking
We do not currently use Google Analytics, Meta Pixel or additional advertising tracking tools on our website.
Our website provider may use cookies or similar technologies that are necessary for website functionality, security or delivery.
We will provide appropriate information and consent choices if we introduce non-essential cookies or tracking technologies that require consent under applicable UK law.
For further information about cookies used on the website, please contact us at dl@outgain.co.uk.
10. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of certain processing.
Object to processing based on legitimate interests.
Request data portability where applicable.
Withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, contact:
We will respond in accordance with applicable UK data protection requirements.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
11. Automated Decision-Making
We do not use information submitted through our website enquiry forms to make solely automated decisions that produce legal or similarly significant effects on individuals.
12. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, legal obligations or data processing activities.
Any updated version will be published on this page with a revised date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Outgain Reorder
Email: dl@outgain.co.uk
Website: www.outgain.co.uk
Business operator: Daniel Lewis